login get started
Back to Blog
Published on August 28, 2025

why Cloud now: context aware help

This screenshot shows the Enter Bills screen in darwin.Cloud, where users can record vendor invoices, assign properties, and set payment details. At the same time, the system’s context-aware help panel appears on the right, automatically displaying step-by-step guides related to the task—such as entering a bill, creating vendors, or voiding checks—so users get instant support without leaving the workflow

overview of darwin.Cloud’s context-aware help streamlining workflows, reducing support requests, and empowering users with instant guidance.

key takeaways

  • darwin.Cloud offers context-specific help articles and videos directly within the platform, accessible via the question mark icon
  • multiple support resources are available: in-app help, screensteps customer site, customer help center portal, and weekly q&a sessions
  • users can submit support tickets through darwin.Cloud or the customer help center portal
  • some navigation improvements for q&a registration and ticket viewing were identified and will be addressed

topics

context aware help in darwin.Cloud

  • help articles and videos are screen-specific and accessible via the question mark icon
  • articles open in a new tab, displaying the darwin.Cloud customer site (no login required)
  • users can search for articles, generate pdfs, or watch embedded videos
  • company-specific training videos are available under the company menu

support ticket submission

  • "give us your feedback" widget in darwin.Cloud allows easy ticket submission
  • users can include screenshots and attachments
  • tickets are managed through the customer help center portal (separate login required)

customer help center portal

  • accessible at a separate url (not directly from darwin.Cloud)
  • allows users to view their tickets and team tickets (for admins)
  • provides ability to submit new tickets and reply to existing ones

q&a sessions and webinars

  • weekly q&a schedules and updates available in darwin.Cloud
  • past webinars and recordings accessible on the accounttech website
  • registration for future q&as available through screensteps, not directly in darwin.Cloud

search tips and best practices

  • use specific terms (e.g., "close a property" instead of just "closing")
  • if articles are missing for specific submenus, submit a support ticket
  • screensteps search function may yield better results for some queries

next steps

  • add registration links for q&a sessions to the darwin.Cloud q&a information area
  • investigate and resolve donna's issue with viewing current tickets in zoho
  • continue to improve article coverage for all darwin.Cloud submenus
  • schedule and communicate about more in-depth webinars on specific topics (e.g., intercompany) after labor day

watch this short video to learn more:

ready to evolve?

request a demo or learn more about the power of darwin.Cloud

get started