why Cloud now: ACH/direct deposit/credit card integration

key takeaways

• darwin.Cloud integrates with forte for secure ach, direct deposit, and credit card payments
• direct deposits can be processed while closing transactions, after closing, or in bulk via the bills pay screen
• credit card payments for agent billing can be processed for full or partial amounts
• forte fees vary by payment type; companies can opt to charge these back to agents

topics

forte integration overview

• forte is the third-party platform integrated with darwin.Cloud for processing credit card and ach payments
• payment information must be added to agent profiles before processing
• three methods for processing direct deposits: during transaction closing, post-closing, and in bulk

direct deposit processing

• while closing: use "direct deposit or write checks now" checkbox on post screen
• post-closing: access through properties > accounting > voucher section
• bulk processing: use bills > pay bills screen
• multiple payments to the same agent processed as separate transactions
• cutoff time for same-day processing is 6 pm central; funds available next business day

credit card payment processing

• primarily used for agent billing in darwin.Cloud
• can process full or partial payments
• accessed via sales menu > add payments
• failed transactions display reasons (e.g., card declined) for follow-up

forte fees and compliance

• credit card fees: 0.4% for visa/mastercard/discover, 3.25% for american express
• ach fees: 0.1% with $2 cap (e.g., $1.30 for $1,300 transfer, $2 for $2,000+)
• pci compliance required for credit card services
• non-compliant: $29.99/month
• compliant: $7.99/month
• compliance form available via url link

billing and setup

• forte fees billed separately from darwin.Cloud subscription
• accounttech bills for some fees, forte for others (platform use, per-transaction fees)
• new users need to complete forte application and provide necessary documentsnew users need to complete forte application and provide necessary documents
• accounttech sets up merchant id in darwin.Cloud after forte approval

next steps

• send out follow-up email with webinar details and upcoming sessions
• host q&a session tomorrow at 2 pm eastern for hands-on demonstration
• provide forte pricing information to interested parties (bill)
• check on carolyn's (c21 results) existing paperwork status for forte setup
• conduct webinar on context-aware help in darwin.Cloud next week

watch this short video to learn more: