Iron Valley Real Estate FAQ
Top Tips for Iron Valley Real Estate
For everyone on staff at any brokerage in the Iron Valley Real Estate franchise, here you will find an ever-evolving list of FAQ answers that come up during your training
Upcoming classes
Accounts Payable Workflow Class 12/16/2024 at 1:00PM EST & 12/18/2024 at 2:00PM EST
In this training we will discuss on how to add new payable, new vendor (if not yet added), pay the bill or edit the payments
Closing Transactions Workflow Class 12/16/2024 at 10:00AM EST & 12/18/2024 at 2:00PM EST
in this class, AccountTECH will ensure your staff is trained to Post (Close) a transaction, pay the agents, receive and deposit commission funds. Users will be required to complete the Training Tasks as assigned
Accounts Receivable Workflow Class 12/20/2024 at 10:00AM EST & 12/23/2024 at 1:00PM EST
This training class will show users how to add the recurring billing of an agent on their profile and how to run the agent billing wizard to bill the agent
Go Live Classes:
Go Live Login and Priorities Class 1/03/2025 at 12:00PM EST
In this 30 min meeting we will go over the priorities punch list for your company for what needs to be done now that you are LIVE in AccountTECH software and review urgent items on your companies software dashboard
Go Live Closing Transactions & Commissions Review Class 1/03/2025 at 2:00PM EST & 01/06/2025 at 10:00AM EST
In this training - we will process closings with you and your team live and ensure the commissions are calculated accurately.
Agent Billing Class 1/06/2025 at 3:00PM EST & 01/07/2025 at 10:00AM EST
In this training - we will help you set up and bill agents in the system. We recommend scheduling this around the time you will be doing your agent bills so we can be on the call with you.
All about Forte
Why Forte has an application process:
When you send an agent commission using direct deposit using Forte, they receive it overnight. Forte is the one that pays the agent, and then they recover the amount paid to the agent from the Broker. While the agent gets their check overnight, the federally run Automated Clearing House system (ACH) doesn't release the money to Forte for 4 business days. Since Forte is “on-the-hook” for tens or hundreds of thousands of dollars for 4 days, they need to check Brokers credit and bank balances before they sign them up. Learn more about Forte here.
All about PCI compliance:
PCI Compliance refers to adherence to the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to protect cardholder data and ensure secure payment processing. It is mandatory for any organization that stores, processes, or transmits credit card information.
- What is PCI DSS?
The PCI DSS was created by major credit card companies (Visa, Mastercard, American Express, Discover, and JCB) to reduce fraud and protect sensitive card data. It is governed by the PCI Security Standards Council (PCI SSC). - Who Needs to Be PCI Compliant?
- Any business (small or large) that accepts, processes, transmits, or stores payment card data.
- This includes merchants, payment processors, gateways, and service providers.
What are PCI compliance fees:
Merchant Service processors are required to make sure that all companies processing credit cards on their platforms are PCI compliant. For companies that are not “PCI compliant”, these processors charge a “PCI compliance fee” each month. You can think of this fee as a charge that goes into a fund (like E&O insurance in the real estate industry), to protect against future claims. Usually a “non-compliance” monthly fee is between $30 and $50 per month. Any company can hire auditors to create and constantly update their own PCI compliance reporting. This is referred to as “self-reporting” PCI compliance. With an accepted “self-reported” PCI compliance report, any company can get all PCI compliance charges waived from their Merchant Services processor. For our company, AccountTECH, we have never found a service that can affordably prepare a PCI compliance report for us (and we found it too difficult to do ourselves). As an alternative, companies can purchase PCI compliance insurance. This insurance is usually less than $10 per month and meets the PCI compliance requirement - without the work of preparing and maintaining PCI compliance reports.
IVRE Skyslope FAQ
There are three feeds from Skyslope into darwin. They are labeled Skyslope Active Listings, Skyslope Pending Listings, and Skyslope Pending Buyer Side only.
The Skyslope Active Listing feed imports listings in active status only and imports the deal types of Listing or Lease Landlord.
The Skyslope Pending Listings imports listings in pending status only and imports the deal types of Listing, Both Purchase & Listing, Lease Landlord, and Both Lease Tenant & Landlord.
The Skyslope Pending Buyer Side imports buyer side transactions in a pending status with the deal types of Purchase and Lease Tenant.
Properties are imported from Skyslope into darwin every two hours automatically when they are in an active or pending status. Agents are matched to properties by a guid that is assigned to the agent in Skyslope. Darwin adds that guid to the agent’s profile automatically if the agent’s email address in Skyslope matches the agent’s email address in darwin.
Buyers and Sellers are imported from Skyslope and matched to a property by using a guid that Skyslope assigns when the buyer and/or seller is added to the property.
Contacts other than buyers and sellers are imported from Skyslope and matched by the first name, last name, email address and phone number.
Properties in Skyslope in an expired, closed, or archived status will not be automatically imported into darwin.
There is a property in Skyslope that isn’t in darwin, how do I import it to darwin?
You will need to use pull on demand to import the property. You will copy the Skyslope email address and then go to Properties and click on the new button. You will select to add the property from feeds and then hit the Start button. You will need to select the correct feed from the dropdown, paste the email address and then hit pull. If the pull on demand is successful you will see a message saying that the property ID was added successfully.
The property is in darwin, but there is no agent. Why wasn’t the agent automatically added?
1. Check the agent’s profile in darwin to see if the guid from Skyslope has been added.
2. If the Skyslope guid is not on the agent’s profile, check the agent’s profile in Skyslope to see if the agent’s email address is the same as the email address on the agent’s profile in darwin.
3. If the agent’s email address is not the same and cannot be changed, please send a ticket to AT Support with the agent’s name and property address and request that the guid be added to their profile. You can manually add the agent to the property.
How do I refresh a property from Skyslope before the feed runs automatically?
1. You can click the refresh button and the feed and Skyslope email address will fill in automatically. You will click pull to refresh the property.
What if the property was manually entered and isn’t linked to Skyslope yet?
1. You can enter the Skyslope email address on the Links page (this requires the allow edit Skyslope ID action in Security) or you can use Pull on Demand.
What if the refresh button is greyed out?
1. This means that there is no MLS number entered on the property. To use the refresh button you can add the MLS number or use Pull on Demand.
FAQ: Agent Billing Groups