overview of darwin.Cloud’s ACH, direct deposit, and credit card integration for faster transactions, simplified agent payments, and secure financial management.
key takeaways
- darwin.Cloud integrates with forte for secure ach, direct deposit, and credit card payments
- direct deposits can be processed while closing transactions, after closing, or in bulk via the bills pay screen
- credit card payments for agent billing can be processed for full or partial amounts
- forte fees vary by payment type; companies can opt to charge these back to agents
topics
forte integration overview
- forte is the third-party platform integrated with darwin.Cloud for processing credit card and ach payments
- payment information must be added to agent profiles before processing
- three methods for processing direct deposits: during transaction closing, post-closing, and in bulk
direct deposit processing
- while closing: use “direct deposit or write checks now” checkbox on post screen
- post-closing: access through properties > accounting > voucher section
- bulk processing: use bills > pay bills screen
- multiple payments to the same agent processed as separate transactions
- cutoff time for same-day processing is 6 pm central; funds available next business day
credit card payment processing
- primarily used for agent billing in darwin.Cloud
- can process full or partial payments
- accessed via sales menu > add payments
- failed transactions display reasons (e.g., card declined) for follow-up
forte fees and compliance
- credit card fees: 0.4% for visa/mastercard/discover, 3.25% for american express
- ach fees: 0.1% with $2 cap (e.g., $1.30 for $1,300 transfer, $2 for $2,000+)
- pci compliance required for credit card services
- non-compliant: $29.99/month
- compliant: $7.99/month
- compliance form available via url link
billing and setup
- forte fees billed separately from darwin.Cloud subscription
- accounttech bills for some fees, forte for others (platform use, per-transaction fees)
- new users need to complete forte application and provide necessary documentsnew users need to complete forte application and provide necessary documents
- accounttech sets up merchant id in darwin.Cloud after forte approval
next steps
- send out follow-up email with webinar details and upcoming sessions
- host q&a session tomorrow at 2 pm eastern for hands-on demonstration
- provide forte pricing information to interested parties (bill)
- check on carolyn’s (c21 results) existing paperwork status for forte setup
- conduct webinar on context-aware help in darwin.Cloud next week